1/1/2024 0 Comments Listen responsivelyCrucially, more can be done with data once collected – moving beyond individual feedback to finding trends and altering our response based on the feedback, to altering national/regional/global strategy and feeding learning into the sector. Furthermore, this system has the potential to be cross-organisational with feedback being collected and referred between agencies working in the same environment. This project will be applicable across other humanitarian and development programming, leading to the potential for global reporting on community feedback. Having a system that works as a referral mechanism right from the point of collection will not only support staff to automate a workflow allowing for faster action, but effectively close the feedback loop with communities. This solution will focus on how we can innovatively collect report and analyse the data we receive – not just from specific country locations but also through regional reporting across multiple humanitarian projects and countries. ![]() ![]() Good practice will always involve multiple channels offering options to give feedback. However, there is no system that brings these together as a coherent referral mechanism, including efficient handling of feedback. This prevents actors from learning what they are doing well, identifying gaps and leveraging mechanisms to coordinate across multiple actors. Share Thisĭetails Status Closed Area of work Accountability & Participation Organisation Oxfam GB Partners Projects by IF Region Middle East & North Africa (MENA) Country Iraq, Lebanon, Occupied Palestinian Territories and Israel, Syria, Yemen Location Lebanon, Iraq, Occupied Palestinian Territories and Israel (OPTI), Yemen and Syria What is the humanitarian need?įew feedback systems help staff coordinate with partners to manage the workflow associated with collecting, managing and responding to feedback received from communities affected by crisis. This is particularly true for informal feedback gathered face-to-face, which can offer the most insightful information available to humanitarian actors. Introduce a mobile case management tool across Oxfam’s Middle East humanitarian response with local and global partners to capture, analyse and respond to feedback data to inform the response and give those affected voice for improved support and services. ![]() Responsive listening through improved feedback mechanisms
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |